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✨ Your opinion matters! Take our quick 3-minute survey to help us care better for pets like yours. As a thank-you, enjoy 10% off your next purchase either in-store or online at Petworld.

First name *

Last name *

Email *

Phone

When did you last shop at Petworld? *

Within past week
1 – 4 weeks ago
1 – 3 months
3+ months
don’t remember

Which Petworld store did you visit last? *

Cape Gate
N1 City
Somerset West
Diep River
Roodepoort
Fourways
Sea Point
Table Bay
Silwood

Can you specify?

How often do you shop at Petworld? *

Weekly
Monthly
Occasionally
First time
Rarely

Why do you shop at Petworld? *

Large range
Convenient location
Good customer service
Loyalty program
Events/promotions
Good prices/value for money

How satisfied are you with Petworld's opening hours? *

Very poor

Poor

Average

Good

Excellent

The hours are: Mon - Fri 09:00am to 18:00pm. Sat 09:00 am to 17:00pm and Sun 09:00am - 15:00pm

How satisfied are you with Petworld's look and feel of the store? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's cleanliness and layout? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's staff friendliness/helpfulness? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's product availability and variety? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's checkout speed/ service? *

Very poor

Poor

Average

Good

Excellent

How likely are you... *	1	2	3	4
To recommend Petworld?	103442-matrix-1-0-0	103442-matrix-1-0-1	103442-matrix-1-0-2	103442-matrix-1-0-3
To recommend a new pet owner?	103442-matrix-1-1-0	103442-matrix-1-1-1	103442-matrix-1-1-2	103442-matrix-1-1-3

With 1 being the least likely and 4 most likely.

What pet are you shopping for? *

Dog
Cat
Bird
Fish
Small Animal
Reptiles

How do you hear about Petworld promotions? *

In-store posters
Email
Social Media - Facebook
Social Media - Instagram
Social Media TikTok
Friends/family
Don’t usually see promotions

Have you ever shopped at Petworld online? *

Yes regularly
Yes once/twice
Browsed but not purchased
No – in-store only

What would make your experience at Petworld even better?

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Thanks for getting in touch!

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Valid for 30 days or until 30 September 2025 | T'c & C's Apply.

Thanks for getting in touch!

You’ve made our tails wag! 🎉

Here’s 10% off your next Petworld shopping in-store or online — use code: PETPAW10 at checkout.

Valid for 30 days or until 30 September 2025 | T'c & C's Apply.

Jack & Vanilla Purrl Caterpillar Assorted 15cm

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