🐾 We Value Your Feedback 🐾

THIS SURVEY IS NOW CLOSED.

Thank you for your interest!

If you already have a 10% coupon code, please remember to use it by 5 October 2025.

We’ll be launching more surveys soon so you can continue to share your feedback. In the meantime, if you’d like to send us any additional thoughts, please email us at:

📩 customerservices@petworld.co.za

Your feedback matters — it helps us make Petworld even better for you and your pets. 🐾

First name *

Last name *

Email *

Phone

When did you last shop at Petworld? *

Within past week
1 – 4 weeks ago
1 – 3 months
3+ months
don’t remember

Which Petworld store did you visit last? *

Cape Gate
N1 City
Somerset West
Diep River
Roodepoort
Fourways
Sea Point
Table Bay
Silwood

Can you specify?

How often do you shop at Petworld? *

Weekly
Monthly
Occasionally
First time
Rarely

Why do you shop at Petworld? *

Large range
Convenient location
Good customer service
Loyalty program
Events/promotions
Good prices/value for money

How satisfied are you with Petworld's opening hours? *

Very poor

Poor

Average

Good

Excellent

The hours are: Mon - Fri 09:00am to 18:00pm. Sat 09:00 am to 17:00pm and Sun 09:00am - 15:00pm

How satisfied are you with Petworld's look and feel of the store? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's cleanliness and layout? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's staff friendliness/helpfulness? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's product availability and variety? *

Very poor

Poor

Average

Good

Excellent

How satisfied are you with Petworld's checkout speed/ service? *

Very poor

Poor

Average

Good

Excellent

How likely are you... *	1	2	3	4
To recommend Petworld?	103442-matrix-1-0-0	103442-matrix-1-0-1	103442-matrix-1-0-2	103442-matrix-1-0-3
To recommend a new pet owner?	103442-matrix-1-1-0	103442-matrix-1-1-1	103442-matrix-1-1-2	103442-matrix-1-1-3

With 1 being the least likely and 4 most likely.

What pet are you shopping for? *

Dog
Cat
Bird
Fish
Small Animal
Reptiles

How do you hear about Petworld promotions? *

In-store posters
Email
Social Media - Facebook
Social Media - Instagram
Social Media TikTok
Friends/family
Don’t usually see promotions

Have you ever shopped at Petworld online? *

Yes regularly
Yes once/twice
Browsed but not purchased
No – in-store only

What would make your experience at Petworld even better?

🚨 This survey is now closed.

If you already have a 10% voucher code, please remember to use it by 5 October 2025. We’ll be running more surveys soon so you can share your thoughts again. In the meantime, if you’d like to provide additional feedback, please email us at: 📩 customerservices@petworld.co.za ❤️ Thank you for helping us make Petworld even better for pets and their people.

Thanks for getting in touch!

You’ve made our tails wag! 🎉

THIS SURVEY IS NOW CLOSED. IF YOU HAVE RECEIVED YOUR COUPON CODE PLEASE USE IT BY 5 OCTOBER 2025.

T'c & C's Apply.

Thanks for getting in touch!

You’ve made our tails wag! 🎉

THIS SURVEY IS NOW CLOSED. IF YOU HAVE RECEIVED YOUR COUPON CODE PLEASE USE IT BY 5 OCTOBER 2025.

T'c & C's Apply.

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